The procedure linked by stratman checks with the service manual, so I am sure it is OK. Here is the link: Have patience the download is a bit slow to start. I had never heard about service manuals for these printer series, but I searched and found a simplified service manual + parts catalog in one. It just shows the service tool window in 24695 x 24363 x 24BPP! Somebody made a mistake with an image handling program! Irfan View can shrink that to 73kB, see this, click to enlarge.: rar archive it contains 2 files, the service tool which is 434 kB and a 10.9 MB file without extension. File information File name : mp68-win-mg3200-102-ea322.exe File version : 1.02 File size : 35968KB Was this helpful YES. Click 'Yes' then 'OK', this will complete the uninstallation process.
Double click on the program that you want to uninstall. That was an excellent find by The link to the servicetool v3400 is OK, Neither AVG Internet Security nor Malwarebytes Antimalware found anything wrong in the download, even if I suspected that something was wrong as the service tool is less than half a MB. A page will open with a list of installed programs.